Goldsmith shows how to climb the last few rungs of the ladder.
The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle -- and as executive coach Marshall Goldsmith shows in this book, subtle nuances make all the difference. These are small "transactional flaws" performed by one person against another (as simple as not saying thank you enough), which lead to negative perceptions that can hold any executive back.
We all have guilty habits. From playing favorites to always trying to add "value" to a conversation. - Identifying those habits and then working to correct them is key
If you press people to identify the motives behind their self-interest it usually boils down to four items: money, power, status, and popularity.
Avoid destructive comments by asking yourself: Will this comment help the person I'm talking to?
If we aren't going to try and help our colleagues, why should we be allowed to judge them?
Make people feel special
If someone gives you a compliment, just respond by saying "Thank you" - It's harder than it sounds
When it comes to our flawed past, leave it in the past
The best time to change is now
Today is going to be a good day, I have a feeling...